Personal information is private.

The Glenridding Hotel is committed to preserving the privacy of all visitors to our website at www.theglenriddinghotel.com, Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

  • When you visit, register or order products or services on www.theglenriddinghotel.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
  • We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
  • To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
  • Use of your Information:
  • Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
  • In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
  • You can unsubscribe at any time online here.

Disclosure of your Information:

  • The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.
  • Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at stay@theglenriddinghotel.com
  • Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
  • Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
  • Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Subscribing to The  Glenridding Hotel

  • When booking with The Glenridding Hotel, your email will be used onsite to confirm your booking and send news, future offers and discounts, once you check out. If you would not like to receive this, please inform reception on checkout.
  • If you subscribe to The Glenridding Hotel, then we will simply retain your email address, which will be added to The Glenridding Hotel mailing list giving details of new products, competitions, promotions and offers. If you would like to be removed from the mailing list, please unsubscribe here.

Anything else?

Security and Data Retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Changes to our Privacy Policy:

  • Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact:

  • All comments, queries and requests relating to our use of your information are welcomed and should be addressed to stay@theglenriddinghotel.com

All information is retained on our secure servers.

If you have any further questions about our privacy policy, please send a mail to stay@theglenriddinghotel.com

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